Hanoi Hannah – New Quarter – Richmond – Numerous Occasions

Fish wings

At times service is a factor only when it is exceptional or terrible. It is not absurd for it just not to be noticed, like children in the 50s. Service should be seen and not heard!

There are times where it can blow your mind. Times where you want to return because that compliment you received had to be genuine, or the charm of the maître’d was irresistible. Then there are the stories that you must tell even if it is focussing a touch too much on the negative, like when you witness a terrible car accident.

Lemongrass beef salad

I’ll tell you about the car accident soon but first let’s look at the positives. Hanoi Hannah’s New Quarter in Richmond is irresistible like the figurative maitre’d I mentioned just moments ago. It is literally the old and the new for both HH and this building which retains its character, but is completely redeveloped on the corner of Lennox and Swan. The positioning is a real estate agent’s dream. Location, Location, Location!

There are staff who have spent an hour getting ready to try to make it look like they didn’t try. The artistic maps sprawled across the wall of Richmond are a delight to behold while slurping your noodles. The windows look out to the restrained Richmond grunge turned fashionable, with more than a splattering of footy colours to add to the atmosphere. I love it.

Poached chicken pho

I’ve been multiple times; for lunch and for dinner; quiet weekdays and busy after-footy weekends. When I first tried the beef shortrib pho I thought it was indulgent, but difficult to navigate. The latter won out and it was taken off the menu but it lives in my memory. Catherine’s smoked chicken pho was not quite as decadent but definitely made for a repeat offender.

Beef short rib pho

The lemongrass beef salad is terrific too. All the learnings from Windsor, which again is a restaurant I’ve frequented, are clearly transported to Richmond. Elements you take for granted are expertly combined. Somehow every time I enjoy a salad with the multitude of herbs, vinegary sauce, and vegetables, that Vietnam and surrounds are famous for, I forget how well you feel after lunch (and how much you enjoy the flavours).

Peking duck rice paper rolls

Dining with a few friends and sharing is a great idea too. Because on this other occasion I got to try the caramelised pork hock in rice paper. And it was a good moment. So were the duck rice paper rolls; the chock-full-of-prawns spring rolls; and the spicy lamb curry. In fact, there hasn’t been a dish that has come out of the kitchen (which includes an offshoot that does takeaway lunch that we’ve also taken advantage of – pork belly bahn mi with crackling for $10!) that has not been good to very good.

Caramelised pork hock with rice paper

The service is fine on the whole, but definitely has that touch of “we work in a really popular place so aren’t we great” vibe. So when we were basically asked to order dessert on the spot or leave I took some serious exception to it.

Chicken and pork belly bahn mi

It is not a long story. We ordered a second bottle of wine and had finished half of it (ie, we were going to be here for at least 20 minutes longer). We got asked whether we wanted dessert and said “we would take a look”. The menu was provided immediately and the waitperson said “would you like dessert”. I said “we have a half bottle of wine so we can look at dessert and decide while we finish it”. She said “there are two desserts so you can choose now, or I can bring you the bill”.

I know the staff are under pressure to turn tables over. It is a busy night. But there are ways you do not treat anyone. Either my directness at the last comment was noticed, or sense prevailed, and our waitperson apologised reasonably sincerely (and quite profusely) but the damage was done. I said straight up to her that “I have never been asked to leave a restaurant like this before”.

There is never any excuse for making someone feel threatened and bullied. We spent $249 over a period of about 90 minutes including 2 bottles of wine. Anyone who reads my reviews knows that we ordered dessert (and the doughnuts were pretty good). We were not given a sitting time to begin with and we were walk-ins as Catherine expertly got us a table before the footy finished. I really can’t stand the way we were treated at a restaurant I supported 4 times in its first 6 weeks. Not again. Well maybe a bahn mi at the takeaway bit or a cheeky pho!

Hanoi Hannah New Quarter Menu, Reviews, Photos, Location and Info - Zomato

Nhan Ngai – Richmond – 25 May and 1 June 2016 – Lunch

BBQ pork bahn mi

BBQ pork bahn mi

Out of all the incredible snacks in bread available around the globe, one of my favourites is the original fusion of cultures delivered by the “bahn mi”. Somewhere in the last decade they popped up in Australia, with the occasional sighting here and there, and all of a sudden they are readily available across the board.

Across the board, with the exception of Richmond! My cravings for bahn mi at lunch since leaving the city three years ago became extreme. Now that extreme craving has been satisfied on a strip in Swan Street that beggars belief.

Prawn rice paper roll

Prawn rice paper roll

Just down from Messina, Rustica, and not far from Belle’s (all taking up residence in the last year) is Nhan Ngai. NN is housed in the old Torch cafe which had a slowly eroded reputation before changing names and eventually ceasing to exist. Now, the main interior is a reasonably well formatted dine in or takeaway casual Vietnamese street food eatery. Although a little cramped and without heating, it is a good effort to fit in seating for around 20 people, and the refurb fits the script.

More importantly, the bahn mi is excellent, and at $8 is a steal. That classic combination of BBQ pork, pickled carrot, spring onion, coriander, and mayo in a crispy bun is executed with skill, and the BBQ pork is flavoursome, well seasoned, and tender. I’ve had two and both have been consistent.

Went back yesterday (4 June) to try the NN Chicken bahn mi - it was very good too!

Went back yesterday (4 June) to try the NN Chicken bahn mi – it was very good too!

My judgement is out on the rice paper roll I tried because unlike the bahn mi, the meat (in this case prawn) is not as generous or flavoursome, and the wrapper is a little too firm. It is hard to judge after one, so I will try some more, but definitely will turn to the NN chicken or the BBQ pork next time. On the plus side, Julie tried the chicken pho and it was given a resounding thumbs up, so that too is on the must try list.

I was excited prior to NN opening, and I’m even more excited now. Having a good Vietnamese street food cafe close to home is a big deal, and Nhan Ngai ticks the boxes.

Nhan Ngai Menu, Reviews, Photos, Location and Info - Zomato

Mama Tran – Claremont – Saturday 2 January 2016 – Dinner

IMG_4547There is a significant amount that has changed about the now Claremont Quarter since my childhood going to Big W, and my uni days going to The Conti/Red Rock/The Claremont, and of course, Club Bay View. There is certainly a different atmosphere about the whole Bay View Terrace strip which is accentuated over the Christmas break.

One thing I cannot remember having access to in those earlier days was a cheap (but tasty) option for a sit down meal. And no, Hungry Jacks does not count. Tonight we get to try one of the branches of Mama Tran, which is a Vietnamese hawker cafe.
IMG_4548
There is nothing unusual or different about Mama Tran. It has the rice paper roll, bahn mi and pho options you would expect amongst a smattering of other dishes incorporating one of either rice or noodles. It is clean and tidy and there is a decent crowd eating for this time of year.

Catherine and I try the prawn rice paper rolls and a pho each; Catherine with her usual choice of chicken and me with the rare beef option. Everything is good with that freshness that you expect from Vietnamese food. The serves are generous and the beef broth I’ve tried has a good amount of flavour, along with rice noodles that have a nice firm texture. Really, for the price it is a very good feed.

This style of Vietnamese is one of the biggest trends in recent times with dozens of restaurants opening up across Australia. It is a trend I’m pleased with as the competition, both within the theme, and with similarly priced options, is only going to make everyday dining better for the consumer. Bring it on Mama Tran!

Mama Tran Menu, Reviews, Photos, Location and Info - Zomato

Pho Hung Vuong 2 – Richmond – Friday 13 November 2015 – Dinner

Shredded beef and brisket pho

Shredded beef and brisket pho

There is a lot to love, and a lot to put up with, when dining on Victoria Street. At times the less appealing aspects (to put it lightly) ruin the whole experience.

Tonight we had walked for around 30 minutes to get here so it was only hunger, and the promise of some good pho, that meant we didn’t turn around and head back to safety. All I can say is that Victoria Street needs a dramatic clean-up, which I’m sure all the good businesses on the street have been asking for (for a long time). Luckily the unsavoury characters outside are not interested in soup, and the door of Pho Hung Vuong 2 provides a degree of separation.

Prawn spring rolls

Prawn spring rolls

While we are here for a soup, we begin with the prawn spring rolls. Wrapping in the lettuce as tradition dictates, and dipping in the sauce, there is nothing quite like a very good quality spring roll to get proceedings underway. These are thin and crisp, but the room inside is filled with delicious juicy prawn meat and nothing else.

Chicken pho

Chicken pho

I go with the beef and brisket pho and Catherine with the chicken pho. Both have slightly different broths and we both add a good covering of bean shoots and Thai basil; in addition I add a decent splatter of chilli which packs a good punch. There is comfort in soup, but I find good pho has that bit more complexity; a taste I’m used to but still find as interesting as a new experience. Freshness from the additions, and filling satisfaction from the noodles and added meat.

Pho Hung Vuong 2 has a sister restaurant in Springvale too, which I’m told is just as good. There is nothing to note about the service or décor, except the fact that the restaurant is full and the reason is the soup. We will be back but one day I hope a lot of the unsavoury aspects outside are gone.

Pho Hung Vuong 2 Menu, Reviews, Photos, Location and Info - Zomato