Lau’s Family Kitchen – St Kilda – Sunday 27 November 2016 – Lunch

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When I first started doing some serious travel to Melbourne for the big events, like the Melbourne Cup, one of the restaurants I had to try was Flower Drum. There is an awe to dining here for the first time; an intangible in the institutional surrounds that gives your experience an entirely different air.

Like a drop of perfume, the feeling from Flower Drum wafts lightly through Lau’s Family Kitchen. It is seen with the flourishes of silver service, the multiple greetings and goodbyes, and the positive response to each and every request. It may be an unfair adjective to describe the cooking as “clean” but there is a purity in the flavours, and the fashion by which the kitchen expresses complex technique in simple presentation and fewer components on the plate, is superior to most Cantonese restaurants I’ve eaten in.

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Today, on my first visit for years, and Catherine’s first ever, we had a light lunch but the two dishes we shared highlighted where Lau’s is better than most. The first subtle, but distinct, higher quality feature, was the wrapper on the pork siu mai. Dumplings are great, in that even average dumplings are still normally comforting and satisfying. But like many simple things in life, you can easily detect when something is better. Like stepping up from a nice pinot noir to a Burgundy, the wrapper here (and the filling for that matter) is memorable.

The second clearly higher quality aspect was the care in execution of the stir-fried fillet steak. In Western terms I think of stir-fry as a delicious jumble of several ingredients including at least one protein, in a soy / oyster based sauce, that is almost impossible to present elegantly. Here, you have simply and beautifully cooked fillet steak on the rare side of medium-rare, a deeply flavoured sauce with medium chunks of garlic and ginger dispersed, and some lightly touched baby snow peas. It is an eye opener when you realise that less is a lot more, and it feels like Chinese food suffers more than most with over-complication.

We had decided to see if we could get in to Lau’s at 1.30pm on a Sunday and were pleasantly surprised they could fit us in at 2pm. I expect that we were lucky. While it is by no means cheap, for a light lunch with a couple of drinks it is certainly not expensive despite the fillet steak being $45. Besides, just like trying a fragrance when browsing at a department store, that drop of Flower Drum in our dishes was completely free.

Lau's Family Kitchen Menu, Reviews, Photos, Location and Info - Zomato

Friends of Mine and the separation of powers

Ham, cheese and tomato croissant

Ham, cheese and tomato croissant

This isn’t really a review of Friends of Mine which has been a strong cafe for years now and is one of my favourites. It does relate to a midweek morning breakfast at Friends of Mine on the way to work though.

The restaurant business is no different to so many others, especially those that are service oriented. There are rules of engagement; a list of commandments if you will. The separation of powers between the floor and the kitchen is what maintains quality at some of the best places I’ve worked at. While the floor can’t live without the kitchen, it by no means unimportant. Service often is the largest ingredient that divides a great experience from an okay one. But there is more to service than delivering food to tables and the best floor staff question the chefs if there is an issue.

That’s where the quality control comes in. In the best restaurants there are more than two points at which mistakes can be identified and rectified. At many cafes there is only one point before the customer receives their meal. Which is why my main question to the cashier at Friends was “when you order a croissant in the cafe is it done here or in the kitchen?” to which she replied “it’s only done here if it is a takeaway”.

This leads me to question why the kitchen thought it was appropriate to deliver a really burnt ham, cheese and tomato croissant; and the waitperson didn’t tell the kitchen it doesn’t look good enough to deliver to the customer? That is two separate functions that believe a mistake is fine to provide to a paying customer. The reason I was disappointed is that every single other time I’ve had a croissant here it has been excellent with the best ingredients used in a quality pastry. It is perfect for a quick breakfast on the way to work because it doesn’t take long and is delicious. I can confidently order as I sit down without looking at the menu along with a coffee and be out in twenty minutes having browsed through the paper.

This experience won’t stop me going back, but it brings to question the entire approach the cafe might be starting to take. The fact they delivered a ham and cheese croissant with jam and butter goes to show that they were not on their game.

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