Friends of Mine – Richmond – Numerous Occasions – Breakfast and Lunch

Baguette - ham, brie and tomato

Baguette – ham, brie and tomato

Friends of Mine was the first sibling of Hawthorn’s Porgie + Mrs Jones. The formula at Porgie was so successful they needed to expand next door. And so it seemed the formula had been tested enough to expand to a reasonably quiet part of South-East Richmond.

At one stage, Catherine had been to Friends for both breakfast and lunch on the same day in the week we moved close by. It seems I had forgotten to organise the electricity in our new place, and equally the landlord had disconnected it the day prior to our moving in! Like all good locals we’ve seen the best and the worst of what Friends of Mine dishes up.

The best is excellent, and the worst is infrequent enough to overlook. Helpfully, it has been years since our group has been left to contemplate food for an hour while waiting. That may be because we don’t organise group visits on the weekend here anymore. Luckily we don’t have to because it is easy to have breakfast around the corner during the week and it also happens to be walking distance from my work.

The longer term staff are very good. They know the café inside out and seem to get to know the customers over time too. The simple stuff like not being left without water, explaining likely timing on busy days, and having tables cleared quickly, are all followed to the letter.

In the beginning, even following the formula of Porgie, Friends’ food had a contemporary edge and set the scene. These days the experimentation has stalled but the formula still works. Breakfast classics are all done well and often with some pizzazz. The mushrooms in particular are memorable, and the avocados seem to be fresh and high quality through the year. The ham and cheese croissant is delicious and a breakfast I keep going back for.
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Lunch consists of piadinas, baguettes, po boys, salads and some more hearty options. Everything is good or better. The po boys (you need two) is probably the tastiest, but most indulgent option. The salads are sizeable and use quality ingredients. Keeping with the theme, the baguettes are large and use more interesting fillings than the usual, but as a result are more expensive than many in the area.

One particular advantage over other cafes, especially on the weekend and for Friday lunch is the ability to order from a good selection of wines by the glass, or have a beer. Non-alcoholic options include freshly squeezed juices and good coffee. My only personal critique of the coffee is my long black is often too full and therefore too hot. I normally ask for only the extraction and not too much hot water.

Finally, the sweet pastry options, and macarons by Josephine, are forever tempting after lunch or for afternoon tea. I haven’t been yet, but high tea is offered on Sunday afternoons.

Friends of Mine has been a popular café from day one. It pulls in a crowd from well beyond the local area and uses a tried and tested formula. In an area that is only becoming busier, its success is assured for a long time to come.

Friends of Mine on Urbanspoon

Friends of Mine and the separation of powers

Ham, cheese and tomato croissant

Ham, cheese and tomato croissant

This isn’t really a review of Friends of Mine which has been a strong cafe for years now and is one of my favourites. It does relate to a midweek morning breakfast at Friends of Mine on the way to work though.

The restaurant business is no different to so many others, especially those that are service oriented. There are rules of engagement; a list of commandments if you will. The separation of powers between the floor and the kitchen is what maintains quality at some of the best places I’ve worked at. While the floor can’t live without the kitchen, it by no means unimportant. Service often is the largest ingredient that divides a great experience from an okay one. But there is more to service than delivering food to tables and the best floor staff question the chefs if there is an issue.

That’s where the quality control comes in. In the best restaurants there are more than two points at which mistakes can be identified and rectified. At many cafes there is only one point before the customer receives their meal. Which is why my main question to the cashier at Friends was “when you order a croissant in the cafe is it done here or in the kitchen?” to which she replied “it’s only done here if it is a takeaway”.

This leads me to question why the kitchen thought it was appropriate to deliver a really burnt ham, cheese and tomato croissant; and the waitperson didn’t tell the kitchen it doesn’t look good enough to deliver to the customer? That is two separate functions that believe a mistake is fine to provide to a paying customer. The reason I was disappointed is that every single other time I’ve had a croissant here it has been excellent with the best ingredients used in a quality pastry. It is perfect for a quick breakfast on the way to work because it doesn’t take long and is delicious. I can confidently order as I sit down without looking at the menu along with a coffee and be out in twenty minutes having browsed through the paper.

This experience won’t stop me going back, but it brings to question the entire approach the cafe might be starting to take. The fact they delivered a ham and cheese croissant with jam and butter goes to show that they were not on their game.

Friends of Mine on Urbanspoon